Shipping Policy

Shipping Policy

Thank you for choosing Candy-Bouquet.ca for your shopping needs. The following terms and conditions outline our shipping policy. For customers residing in the greater Edmonton area, please refer to our Local Delivery Rates page for details on same-day or next-day local delivery.

1. Shipment Processing Time

  • Orders are processed within 1-3 business days.
  • Shipments typically take 3-9 business days to reach their destination.
  • We do not process or ship orders on weekends or holidays.
  • During high-demand periods, there might be slight delays in shipment processing. We appreciate your patience during these times.

2. Shipping Carrier

  • We primarily use Canada Post for our shipments.
  • After your order has been shipped, a tracking number will be sent to you via email.
  • Please allow up to 10 business days for delivery. However, most shipments are typically delivered in less than 4 business days.
  • If you haven't received your order within this timeframe, please reach out to us at hello@candy-bouquet.ca.

3. Shipping Rates & Delivery Estimates

  • For accurate shipping rates, please use the built-in shipping calculator available in your cart.

4. Customs, Duties, and Taxes

  • All orders shipped within Canada may be subject to local taxes and duties. These charges are the responsibility of the customer.

5. Items We Do Not Ship

  • Frozen items such as pork pies and bacon.
  • Soda or other carbonated beverages that might burst during transit.
  • Candy Bouquets.
  • We reserve the right to decline shipping for any product, especially to locations where shipping costs significantly exceed our standard charges. This includes, but is not limited to, the northern territories.
  • In such cases, customers will receive a full refund.

6. Weather-Related Damages

  • Please be aware that during hot weather, certain items like chocolates might melt during transit. Candy Bouquet of St. Albert and candy-bouquet.ca cannot be held responsible for such damages.

7. Return, Refund, and Damaged Items

  • For details on returns, refunds, and reporting damaged items, please refer to our Return Policy.

8. Shipping Restrictions

  • We do not ship to the northern territories and certain locations where shipping costs are prohibitively high.

9. Questions & Support